Refund policy

Last Updated: March 18, 2026

At Mavexora, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy.

Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, please contact us at:
Email: AshleyDavis7305@hotmail.com

Once your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Please note that items returned without first requesting a return will not be accepted.

You can contact us anytime with return-related questions at:
Email: AshleyDavis7305@hotmail.com

Damages and Issues

Please inspect your order upon reception. If your item is defective, damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care products (such as beauty items)

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have concerns about specific items.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without the need for justification. The item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging, and you must provide the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you whether your refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:
Email: AshleyDavis7305@hotmail.com